Igniter – Shakhuf Turbo Fire Starter Torch – RENT

Gear Rental Policies & Fees

What is Kook's rental policy?

• Eligibility: Rental Orders must be placed by an adult aged 18 or over. Minors may use rented gear only under the supervision and responsibility of an adult.
• ID required: A valid Emirates ID or passport, and visa where applicable, may be required for verification. Any personal information collected will be handled in accordance with our Privacy Policy.
• Refundable deposit: A refundable rental deposit is required for every rental Order. The deposit is calculated based on the Order value and shown at checkout.
• No re-renting: Rental gear may not be re-rented, sub-rented, commercially hired out, or provided to another party for rental purposes.
• Return condition: Gear must be returned on time, reasonably clean, undamaged beyond normal wear and tear, and packed substantially as supplied.
• Additional fees: Where valid additional fees apply, they may be deducted from the refundable deposit. If the amount due exceeds the deposit, the remaining balance must be paid by the customer.

What is the cancellation policy for rentals?

To receive a full refund of rental charges, your cancellation must be made by 9:00 PM Dubai time on the day before your rental start date.

Cancellations made after this cutoff will be charged 100% of the rental booking price.

The refundable rental deposit will be refunded, subject to any valid outstanding amounts due to Kook in accordance with our Terms of Service.

To cancel: Contact Kook on WhatsApp at +971 56 105 0859.

Can I reschedule my rental?

Yes, provided your request is made before the cancellation cutoff of 9:00 PM Dubai time on the day before your rental start date.

Same-day rescheduling is not permitted. All rescheduling requests are subject to gear availability, delivery or pickup capacity, and confirmation by Kook.

What happens if I return my gear early?

You may return your gear before the scheduled end time, but no refund or credit will be provided for unused rental time.

What happens if I return my gear late?

Gear returned more than 1 hour after the scheduled rental end time may incur an additional daily rental charge for each additional rental period or night the gear is kept.

If you expect to be late, contact Kook on WhatsApp at +971 56 105 0859 as soon as possible. Contacting Kook does not automatically waive any applicable late fee.

Are there cleaning fees?

If gear is returned excessively wet, dirty, soiled, or requires cleaning beyond Kook's normal turnaround process, a cleaning fee may apply.

The cleaning fee is AED 50 or the first-night rental rate for the affected gear item, whichever is lower.

What happens if rental gear is damaged?

Customers are responsible for loss or damage occurring during the Rental Period beyond normal wear and tear, subject to applicable law.

If an Item can reasonably be repaired, Kook may charge the reasonable cost of repair. If an Item is damaged beyond economical repair, Kook may charge up to its current retail or reasonable replacement value.

Please inspect your gear as soon as reasonably possible after receiving it. Any existing damage, fault, missing component, or material issue must be reported to Kook within 6 hours of pickup or delivery.

Contact Kook on WhatsApp at +971 56 105 0859 or email info@kook.ae and provide photos or video where reasonably possible.

What happens if gear is lost or not returned?

If gear is lost, deliberately withheld, or remains unreturned after the agreed return time, Kook may charge up to the reasonable retail or replacement value of the affected gear, together with applicable rental, late, or recovery charges.

Kook may also suspend or restrict the customer's account and refuse future Orders until outstanding gear and amounts have been resolved.

Gear Renting

Is there a minimum order?

No. There is no minimum number of rental Items. You can rent one gear Item or multiple Items in the same Order.

How does the rental duration work?

Kook rentals have a minimum rental duration of 24 hours, starting from your selected rental start time.

For example, if your rental starts on January 1 at 3:00 PM, your first 24-hour rental period ends on January 2 at 3:00 PM.

You may return your gear earlier for convenience, but the rental price remains unchanged.

Is the gear cleaned and sanitized?

Yes. Rental gear is cleaned and prepared before each new rental Order.

What gear can I rent?

Kook offers a range of outdoor and camping gear. Browse the available rental products online to view current categories, product details, prices, and availability.

What is included with each rental item or kit?

The included Items and accessories are listed in the product description on each gear page. Please review the product page before completing your reservation.

Do you offer half-day rentals?

No. The minimum rental period is 24 hours. You may return the gear earlier, but the rental price remains the same.

How do I use my rental gear?

Many gear pages include setup guidance, instructions, or a how-to video where available.

If you need help, speak with a Kook team member during pickup or contact us on WhatsApp at +971 56 105 0859.

Can I swap gear during my rental?

Possibly. Contact Kook on WhatsApp at +971 56 105 0859 to check availability. Any replacement or additional gear may be subject to additional rental charges.

Can I extend my rental?

Yes, subject to availability. You must contact Kook before your existing Rental Period expires.

If the gear is available and Kook confirms the extension, additional rental charges will apply.

An extension is not confirmed until Kook has approved it and any required additional payment has been completed.

Rates, Deposits & Payment

Can I pay in cash?

No. Orders must be paid using the payment methods available at checkout.

Do you offer rental bundles?

Yes. If you need multiple Items for a camping trip, gathering, or outdoor setup, contact Kook on WhatsApp at +971 56 105 0859 and we can help suggest suitable gear based on your needs and availability.

Do I have to pay a deposit to rent?

Yes. A refundable rental deposit is required for every rental Order. The deposit is calculated based on the Order value and shown at checkout before payment.

When will my rental deposit be refunded?

After your gear is returned, Kook will inspect and clear the rental Order.

We aim to process eligible deposit refunds on the same day or the following day after the gear has been checked and cleared.

Any valid late, cleaning, damage, missing-item, replacement, recovery, or other outstanding amounts due to Kook may be deducted from the deposit in accordance with our Terms of Service.

To the extent permitted by applicable law, amounts otherwise refundable or payable to you may also be applied against valid outstanding balances owed to Kook under the Terms of Service.

Once Kook processes the refund, your bank or payment provider may take approximately 5–15 business days to reflect the amount in your account.

Can I use a Kook gift card to pay for my rental?

Yes, subject to the terms and available balance of the gift card.

Do you offer group discounts?

Kook does not currently offer a fixed group-discount rate. For larger bookings, group trips, events, or multiple-item rentals, contact us on WhatsApp at +971 56 105 0859 to discuss your requirements and check any available offers.

Are there any other discounts or promotions?

You may subscribe to Kook communications to receive eligible introductory offers, including 10% off your first rental where the promotion is available and its terms are met.

You can also contact us on WhatsApp at +971 56 105 0859 to check current promotions.

Can I purchase damage coverage or rental insurance?

Not currently. Customers remain responsible for rented gear in accordance with Kook's Terms of Service.

Can I buy rental gear that I like?

Not currently as a standard service. Some products may be available separately for purchase through Kook where shown on the website.

Pickup, Return, Delivery & Setup

Do you deliver rental gear?

Yes. Rental delivery is available within Dubai only, subject to availability, location, delivery capacity, applicable fees, and the delivery options shown at checkout.

What are Kook's operating hours?

Kook's standard operating hours are 9:00 AM to 9:00 PM, 7 days a week.

Operating hours may change during public holidays, special occasions, or exceptional circumstances. Temporary changes will be communicated through the website and/or Kook's customer communication channels.

Online booking remains available 24/7.

Can I pick up or return gear after operating hours?

Not currently. Pickups and returns must take place during Kook's operating hours unless another arrangement has been expressly confirmed by Kook.

Do I have to pick up and return my gear on the same day?

No. Your pickup and return times are based on the Rental Period selected when you place your Order.

For example, a 24-hour rental beginning at 3:00 PM today would normally be due back by 3:00 PM the following day.

What do I need to bring when collecting my gear?

Please have your Order confirmation and a valid photo ID, such as an Emirates ID or passport, available for verification.

Do I need to sign a liability waiver?

A separate liability waiver is not normally required. All customers must accept Kook's Terms of Service when placing an Order.

Kook may request an additional acknowledgement or document where reasonably required for a particular rental, service, or circumstance.

Do you provide gear setup and camp organizing?

Yes, where available. Setup services can be selected at checkout when offered or requested through WhatsApp at +971 56 105 0859.